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Home > Frequently Asked Questions
 

Frequently Asked Questions

General Questions

Shipping / Delivery Questions

Questions about Garlic Festival Foods

Product Questions

 


 

General Questions

How do I place an order?

You can place an order online via our web site, call our customer service department at 1.888.GARLICFEST (1.888.427.5423) or fill out and mail in our printable order form (PDF).

How do I pay for my purchase?

We accept Visa, Mastercard, American Express and Discover.  If mailing in your order, you can prepay via check.

Where can I purchase and/or redeem a gift certificate?

Gift certificates can be purchased and/or redeemed online or by phone.  Visit our Gift Certificate page to purchase.

How can I cancel my order?

If you need to cancel an order, please contact Customer Service at 1.888.GARLICFEST (1.888.427.5423) within 24 hours of placing an order.  At Garlic Festival Foods, we strive to ship your order as soon as possible.  If your order has already been shipped, the order cannot be cancelled.

I am having difficulty checking out online.  Who can I contact?

If you are having difficulty placing an order online, please contact Customer Service at 1.888.GARLICFEST (1.888.427.5423).  We will be happy to take your order over the phone and take steps to resolve the issue you are encountering.

A promotional mailing includes a discount.  How do I get the discount on my order?

You must enter the promotional code during your online checkout or you can provide the promotional code over the phone when placing your order.  Please know that most promotional codes cannot be combined with other offers, on past orders, and are available for a limited time only.

What is your return policy?

All of our products are 100% guaranteed.  If for some reason a product does not meet your approval, simply return it to us within 30 days for a replacement or store credit.

How can I check on the status of my order?

You can check on the status of your order online or by phone.  A notification will be emailed to you when your order ships.  If you are a registered customer, you can view your order history and status by entering your account's email address and password.  If you are not registered, you can still view the status of an order by entering the order number and shipping zip code.  Please allow 24 hours for your order to be processed before checking its status. [need verification]

Will my original order by substituted?

We do reserve the right to substitute items of equal or greater value when the item is part of a gift basket or pack.  However, this is a very rare occurance.

Do you have a corporate gift program?

Yes!  Any of our gift baskets or packs can be made for corporate gifting or contact us to create your own at 1.888.GARLICFEST (1.888.427.5423) or custserv@garlicfestival.com.

What are your options if I were to order your products for a wedding/party favor?

We can work with you to create custom labels for a selection of our products which make great wedding and party favors.  For more information, please contact us at custserv@garlicfestival.com.

Shipping / Delivery Questions

Can I send a gift to Canada or any other international destinations?

Yes, we are able to ship internationally.  Please contact Customer Service for assistance with this service at 1.888.GARLICFEST (1.88.427.5423).

Can I send a gift to Alaska or Hawaii?

Yes, you can mail a gift or order product to be delivered to any state within the U.S.  However, shipping rates vary and restrictions apply for deliveries to Alaska, Hawaii, Puerto Rico, APO/FPO, and U.S. Virgin Island addresses.

Can I make a substitution to a gift basket?

Yes, if you would like to make a substitution, please contact us so we may take your order over the phone at 1.888.GARLICFEST (1.888.427.5423).

How are delivery and processing charges calculated?

Our delivery and processing charges are calculated by weight and destination.  We do not mark up shipping or charge handling fees.

Why do I have to pay extra for express delivery over and above the normal shipping and handling charges?

You have to pay extra for express delivery or priority mail in addition to the normal shipping and handling charges because there are additional charges for these services from FedEx and the USPS. Our listed shipping rates are based off of standard, ground shipping.

Can I have an exact delivery date?

No, we cannot guarantee an exact delivery date.  Howevr, we will work to have your package arrive as closely as possible to that date.

Will my order come all in one box?

If it is a large order, it will more than likely arrive in 2 or more boxes.  Gift baskets and packs usually ship separately.

Can I ship to a P.O. box?

Yes, we can ship to P.O. boxes via the United States Postal Service (USPS).  Please note that FedEx does not deliver to P.O. boxes.

Will I receive shipping information once my order has shipped?

You will receive an email confirmation at the time your order is placed.  Once your order has shipped, you will receive a shipping conformation with tracking information specific to your order.  You can also call Customer Service to obtain tracking information at 1.888.GARLICFEST.  Please have your order number handy.

How do I make a return or exchange?

All returns and exchanges can be mailed to our warehouse at 1803 Shelton Drive, Suite 104, Hollister, CA 95023.

Questions About Garlic Festival Foods

What is Garlic Festival Foods and where can I find more information on the company?

You can learn about the history of Garlic Festival Foods and its staff by visiting our History and Garlic Staff pages.

What is your environmental policy?

Gift baskets and packs use recycled shredded paper.  We use recycled boxes whenever possible and use biodegradable peanuts in all of our shipments.  Our bottles and caps are fully recyclable.

I want to work for Garlic Festival Foods.  Where can I find current job openings?

We are not currently hiring.  However, you can see if becoming a Sales Consultant would be right for you by visiting our Become A Sales Consultant page.

Where are your stores located?

Garlic Festival Foods does not have any retail stores.  However, our showroom is located at 1803 Shelton Drive, Suite 104, Hollister, CA 95023.  Our products are also in retail locations throughout the country.  To see a current list of retailers carrying Garlic Festival Foods products, please visit our Retailers In Your Area page.

I don't live near a store.  Where else can I purchase your products?

You can order all of our products through our web site, or you can use our store locator to find retailers in your area that carry our products.  We also have Sales Consultants attending various events throughout the country.  Visit our Shows and Events page for a complete list.

I am having web site / technical issues.  Who do I contact?

Please report all web site and technical issues to Customer Service by calling 1.888.GARLICFEST (1.888.427.5423) or email us at custserv@garlicfestival.com.

How can I get the latest news / current promotions from Garlic Festival Foods?

We make it so easy!  Simply sign up for our mailing list located at the bottom of every web page.  Your information is kept strictly private and is not sold or shared with anyone.  And, we promise not to over stuff your Inbox.

Product Questions

Is there much sodium in your products?

Due to the wide variety of products, the sodium content varies.  Please refer to the specific product on our web site for ingredients and nutritional information.

I have a great idea for a product.  Where can I send it?

We love to hear ideas from our customers!  You can send your ideas and requests via email to custserv@garlicfestival.com.

Are your products gluten-free?

We recognize that many consumers are going “gluten-free” and have reformulated a few of our products to meet this need.  However, due to the substantial cost to reformulate, label, etc. now ALL of our products are gluten free. Please see our Gluten Free chart for a comprehensive list of our gluten-free products.

Are your products all natural?

95% of our products are considered all natural. Due to the fact that there are no FDA guidelines that show what is considered all natural and not all natural, we use the same guidelines as a well-known natural foods retailer when determining if our products are all natural or not.

Are your products GMO free?

Currently, we are not a company that sources for GMO-free specific products. With over a 100 ingredients in house, such vendor re-sourcing based on inconclusive GMO studies would have a significant negative impact on product development, availability and our business overall. In the meantime, as part of our vendor compliance guidelines, we make every effort to identify GMO free products or ingredients, when available.

What happened to my favorite product?  Did you discontinue it?

In order to keep up with new ideas, we do need to occasionally discontinue products based on consumer demand.

I would love to carry your products in my retail store.  How would I go about becoming a wholesale customer?

For information about carrying our products in your store, please visit our For Retailers page.

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